When we communicate
VRSH3 communicates with individuals only in connection with:
- legitimate business inquiries, including replies to messages sent to us;
- services that have been requested or agreed;
- account and engagement administration;
- other communications that recipients have agreed to receive.
Our operating principles
Our policy is to:
- Keep records of permission. Maintain records of how each recipient provided permission or requested communication, and when.
- Separate message types. Distinguish service-related messages from promotional communications.
- Respect preferences. Honor the communication preferences people tell us about.
- Process unsubscribe requests. Stop sending promotional emails to anyone who asks us to.
- Stop sending to problem addresses. Stop sending to email addresses that produce hard bounces or complaints.
- Monitor delivery. Maintain processes for monitoring email delivery issues and recipient complaints, and act on what they show.
Service messages and promotional messages
Service-related messages are messages connected to an inquiry you made, a service you requested, or the administration of an engagement. Examples include replies to your questions, requests for records, and updates about agreed work.
Promotional messages are messages about our services that you have not specifically asked for. We send promotional messages only to people who have agreed to receive them, and every promotional email will explain how to unsubscribe.
Unsubscribing from promotional messages does not stop service-related messages that are needed for an inquiry or engagement.
Your preferences and unsubscribing
You can ask us to stop promotional messages, or change how we contact you, at any time:
- use the unsubscribe link in any promotional email we send; or
- email info@vrsh3.com with the subject "Unsubscribe" or a description of your preference.
We aim to act on unsubscribe requests promptly and within any time limit required by law.
Bounces, complaints and delivery
When an email address produces a hard bounce, meaning the address does not exist or permanently cannot receive mail, our policy is to stop sending to it. When a recipient reports a message as unwanted, our policy is to stop sending promotional messages to that address.
We aim to review delivery issues and complaints regularly, and to use what we learn to improve how we communicate.
What we do not do
- We do not subscribe people to promotional emails because they used our contact form.
- We do not use pre-ticked consent boxes.
- We do not add people to newsletters they did not sign up for.
Questions
If you have questions about how we communicate, or want to report a message you did not expect, email info@vrsh3.com or call +1 888-292-7637. See also our Privacy Policy.